Using it is incredibly simple: remove the device from its outer box and plastic wrapper. Pull off the silicone rubber plug from the mouthpiece and the sticker from the bottom airflow hole. Place the mouthpiece to your lips and draw in a smooth breath; the device activates automatically.

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

A “puff” represents one quick inhale. A device rated for 10,000 puffs will last significantly longer than one rated for 5,000 puffs. For an average user in Nigeria, a high-puff Vozol device can last anywhere from 1 to 3 weeks depending on how frequently you draw from it.

Nicotine salt is a type of formulated nicotine used in e-liquids. It absorbs into your bloodstream faster than traditional freebase nicotine, giving you an instant, smooth throat hit that mimics a traditional cigarette without being harsh on your throat.

No, you do not need to create an account. You can complete your purchase using our Guest Checkout option. However, creating a free account allows you to securely save your delivery addresses, track your current packages in real-time, and view your complete order history.

For customers within Lagos (Mainland & Island), delivery is same-day or next-day. For interstate orders outside of Lagos, delivery roughly takes 2 to 5 business days depending on your exact distance from our main fulfillment hubs in Nigeria.

Once your payment is confirmed, your order is dispatched immediately. For Lagos customers ordering before 12:00 PM, you will typically receive your order on the very same afternoon or evening. For interstate customers, you will receive a tracking link or notification via SMS/Email as soon as our courier partner handles your dispatch, detailing the exact arrival date.

Yes, but you must notify us or the dispatch driver in advance. Please note that the person receiving the package on your behalf must also be an adult (18+), and the courier may still request to verify their age if they look underage.

Your official digital invoice is generated automatically and sent straight to your email address immediately after your checkout payment is successfully processed. If you need a physical printed copy or a specialized corporate invoice for bulk wholesale orders, please contact our financial desk via email.

Yes! Bank transfers are highly popular across Nigeria. At checkout, you can select the bank transfer option via our secure payment processors (Paystack or Kongapay). The system will generate a dynamic, temporary bank account number for you to make a direct transfer from your banking app for instant confirmation.

Absolutely. We use industry-standard SSL encryption. Your card details are never stored on our servers; they are processed entirely through fully licensed, PCIDSS-compliant fintech companies (Paystack/Flutterwave).

If your rechargeable vape tastes burnt right after charging, you may have left it on a high-voltage fast charger for too long, which can scorch the internal cotton wick. Always use a standard laptop port, power bank, or standard 5V/1A adapter to charge your vape, and avoid “chain vaping” (taking heavy puffs back-to-back without giving the liquid time to re-saturate the coil).

We offer a strict 24 to 48-hour Dead-on-Arrival (DOA) replacement policy. If you open your vape and it is structurally defective or fails to fire immediately, record a short video showing the device failing to work and message our customer care team on WhatsApp within 48 hours of delivery. Once our team verifies the issue, we will exchange it for a working one; we do not accept returns for opened items based on flavor preference or change-of-mind.