Effective Date: July 15, 2026

Thank you for shopping at Vozol Nigeria, operated by Afrovape Group (“we,” “us,” or “our”). We want to ensure your adult vaping products arrive quickly, discreetly, and safely.

Because we sell age-restricted, consumable items, our delivery and return frameworks strictly prioritize public safety, age compliance, and health hygiene. Please read our guidelines below before completing your checkout.

1. Shipping & Delivery Guidelines

We process and ship orders across major states and cities within Nigeria using secure third-party courier networks.

A. Delivery Timeframes & Rates

• Lagos Deliveries: Orders placed before 12:00 PM are typically processed for Same-Day or Next-Day delivery.
• Interstate Deliveries (Outside Lagos): Deliveries to other state capitals and major hubs (e.g., Abuja, Port Harcourt, Ibadan, Kano) generally take 2 to 5 business days.
• Shipping Fees: Delivery costs are calculated dynamically at checkout based on your exact location, weight, and selected shipping tier.

B. Mandatory Age Verification upon Delivery

• Strict 18+ Rule: All packages containing vape devices or accessories will only be handed over to an adult who is 18 years of age or older.
• ID Check: Our delivery agents or courier partners reserve the right to request a valid, government-issued photo ID (e.g., National ID, Driver’s License, Voters Card, International Passport) to verify your age.
• Failed Verification: If no eligible adult is present to receive the package, or if age verification fails, the package will be returned to our warehouse. You may be charged an additional fee for any re-delivery attempts.

2. Order Changes & Cancellations

• Before Dispatch: You can modify or cancel your order free of charge, provided it has not yet been processed or handed over to our dispatch/courier team. Please contact our support team immediately via WhatsApp or Email if you need to make changes.
• After Dispatch: Once a tracking number is generated or the package has left our fulfillment center, the order cannot be cancelled or redirected in transit.

3. Returns & Exchange Policy

Due to strict health, hygiene, and product safety regulations regarding consumable vaping hardware and e-liquids, all sales of opened, unsealed, or used items are final.

A. Dead-on-Arrival (DOA) or Defective Items

We stand by the authentic quality of Vozol hardware. If you receive a device that is structurally defective right out of the box (e.g., auto-firing, complete battery failure, severe internal leaks), you are covered under our DOA policy:

• Reporting Window: You must report the defect to our customer service channels within 24 to 48 hours of delivery. Reports made after 48 hours will not be accepted.
• Proof Required: You must provide clear video evidence demonstrating the issue, along with pictures of the original packaging, security scratch codes, and your order invoice.
• Resolution: Once verified by our technical team, we will issue a direct replacement device or provide equal store credit.

B. Wrong Items Received

If we accidentally ship the wrong model, color, or nicotine strength:

• Do not open the clear plastic seal or rip the outer box packaging.
• Contact us within 48 hours. We will arrange a swift swap for the correct item at absolutely zero delivery cost to you.
• Note: Opened or unsealed products cannot be exchanged under any circumstances.

4. Refund Policy

• Approved Refunds: Cash or fintech gateway refunds are only issued if we are completely out of stock of your paid item and an alternative replacement or store credit is declined by you.
• Processing Time: Once approved, refunds are processed back to your original payment account within 3 to 7 business days, depending on third-party banking networks (e.g., Paystack, Kongapay).